Pricing
Start free and upgrade as your customer conversations, channels, and AI usage grow.
For businesses that want to experience how Anena AI works with real customer enquiries.
$0/month
60 credits per month
Get started freeFree-plan credits renew monthly and do not roll over. Additional credit top-ups are not available on the Free plan. Upgrade when you need more capacity.
For small ecommerce businesses ready to automate customer interactions and convert more enquiries into sales.
$49/month
5,000 credits per month
Start with StarterFor growing ecommerce businesses managing more customers, stores, and sales channels.
$99/month
15,000 credits per month
Choose GrowthFor established ecommerce businesses operating across multiple stores and customer channels.
$149/month
30,000 credits per month
Choose ProBuilt for selling
Every plan includes the core tools Anena AI needs to help customers move from questions to checkout.
Compare all plans
Compare limits, capabilities, and support as your ecommerce business grows.
| Plan capability | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Pricing and usage | ||||
| Monthly price | $0 | $49 | $99 | $149 |
| Annual price | — | $470 | $950 | $1,430 |
| Credits per month | 60 | 5,000 | 15,000 | 30,000 |
| Credit top-ups | — | Available | Available | Available |
| AI Sales Agents and connections | ||||
| AI Sales Agents | 1 | 1 | Up to 3 | Up to 5 |
| Connected stores | 1 | 1 | Up to 3 | Up to 5 |
| Connected channel accounts | 1 | Up to 3 | Up to 5 | Up to 10 |
| Multi-store management | — | — | ||
| AI Sales capabilities | ||||
| 24/7 automated responses | ||||
| Product and business question answering | ||||
| Buying-intent detection | ||||
| Product recommendations | ||||
| Product alternatives | ||||
| Upselling assistance | ||||
| Cart creation and assistance | ||||
| Cart summary | ||||
| Checkout guidance | ||||
| Checkout-link delivery | ||||
| Order information | ||||
| Shipping and delivery information | ||||
| Human handoff | ||||
| Knowledge base | ||||
| Knowledge sources per AI Sales Agent | Up to 2 | Up to 5 | Up to 10 | Up to 20 |
| Document knowledge sources | ||||
| Website knowledge sources | ||||
| Business-specific AI responses | ||||
| Knowledge base management | ||||
| Inbox and customer management | ||||
| Unified inbox | ||||
| Human replies from inbox | ||||
| Unread and read states | ||||
| Escalated interaction states | ||||
| Multichannel inbox | — | |||
| Channel filtering | — | |||
| AI agent filtering | — | — | ||
| Customer escalation notifications | — | |||
| Approval-required notifications | — | |||
| Orders and ecommerce | ||||
| Ecommerce store integration | ||||
| Product catalogue access | ||||
| Basic order visibility | ||||
| AI-assisted order handling | ||||
| Order source and channel visibility | ||||
| Multi-store order visibility | — | — | ||
| Account and billing | ||||
| Credit usage visibility | ||||
| Billing history | — | |||
| Subscription management | — | |||
| Usage notifications | ||||
| Security settings | ||||
| Notification preferences | ||||
| Onboarding and support | ||||
| Customer support | ||||
| Assisted onboarding | — | — | — | |
| Priority customer support | — | — | — | |
Pricing FAQ
Everything you need to know before choosing a plan.
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